General information

1. Scope of application

The present General Terms and Conditions (hereinafter referred to as GTC) apply to the provision of rooms as well as to all other related services and deliveries of the Hotel Mirador to customers. All offers made by Hotel Mirador are based on the following General Terms and Conditions. They form an integral part of every contract. Should the present General Terms and Conditions contradict any contractual conditions of a customer, the present General Terms and Conditions shall take precedence.

2. Conclusion of contract

Following the customer’s reservation, he/she will receive a written confirmation of the reservation from Hotel Mirador. The contract between the parties is only concluded with the written confirmation of Hotel Mirador to the client.

3. Services, payments and prices

Hotel Mirador undertakes to provide the services ordered by the customer and confirmed in writing by Hotel Mirador.

All prices include service and VAT.

If you have opted for the “non-refundable rate”, your credit card will be charged at the time of booking and the amount charged will not be refunded in the event of cancellation.

The visitor’s tax fixed by the Canton of Ticino is not included in our room prices and must be paid in addition.

The hotel bills in Swiss francs (CHF). Prices in Euro or other currencies are approximate and will be charged at the daily exchange rate.

The Hotel Mirador is entitled to demand a reasonable deposit at any time. The amount of the deposit and the payment dates are agreed in writing in the contract. If the customer fails to pay the deposit in due time, Hotel Mirador shall be entitled to withdraw from the contract after setting a reasonable period. The customer shall be liable to Hotel Mirador for any resulting damage.

If no deposit is requested from the Hotel Mirador, the entire invoice amount must be paid by the customer by credit card (Mastercard, VISA, American Express, Diners), debit card (EC/Maestro, Postcard) or in cash at the latest at the time of departure. If payment by invoice is agreed, the entire invoice amount is due 10 days after the invoice date. Hotel Mirador expressly reserves the right to change prices.


4. Arrival and departure times

The hotel rooms are available from 15.00 on the day of arrival and must be vacated before 11.00 on the day of departure.

5. Cancellation conditions

The following cancellation conditions apply both to the cancellation of bookings and for no-shows as well as in the event of early departure

Cancellation: until 2 days before arrival = free

until 1 day before arrival = costs for 1 night

No show = the total amount of the bill

The hotel reserves the right to contractually determine individual cancellation conditions.

6. Parking spaces

A limited number of outdoor parking spaces are available for a fee (CHF 15.00 per space per night), but spaces cannot be reserved.. The hotel is not liable for parking damage or driver evasion.

7. Liability

The Hotel Mirador is liable only for intentional or grossly negligent contractual or non-contractual damage and only for direct damage. Any further liability, especially in case of slight or medium negligence is excluded.

The Booker shall be liable to the Hotel for damage to the furnishings or inventory and for losses caused by him or his guests.
The hotel declines all responsibility for theft and damage to objects, clothing and materials brought along. Exceptions according to Swiss Obligations Law.

Applicable law / place of jurisdiction
Swiss law is exclusively applicable to the contract. The place of jurisdiction shall be the civil court of Locarno. Should individual provisions of these GTC be invalid, this shall not affect the validity of the remaining provisions. In such a case, the legally ineffective provision will be replaced by a similar, but effective provision.

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